Office Assistant at Evans RV Park
OVERVIEW Compensation: If a guest of Evans RV: $15-17/hour + $200/mo discount on park fees If not a guest of Evans RV: $18-20/hour Employee/Wage Type: Hourly, Part-Time Time Commitment: 25 hours/week on average (with availability on Fridays & Saturdays) Location: On-Site at Evans RV Park Front Office Expected Start Date: July 1, 2023 Supervisor: On Site Manager & Office Associate POSITION SUMMARY Evans RV Park is a family-operated RV park in Northern Colorado. Given that we are a new business, we are looking for an enthusiastic Office Assistant to join our team! There is room for growth in this role as the business grows! As the Office Assistant, you are the first point of contact customers have with Evans RV Park, whether by email, phone, or in-person. Responsibilities include making reservations for the campground, greeting and assisting guests, answering questions and explaining rules, and checking guests in/out. Distributing information to guests and potential guests, giving directions and being familiar with local points of interest and the location of services that might be requested by campers such as repairs, groceries, tourist attractions and local events. Must be extremely detail conscious and have a pleasant personality in order to maintain cheerful, courteous sales techniques and excellent customer service. We will train you and ensure you have the support needed to succeed in this role! ESSENTIAL DUTIES & RESPONSIBILITIES Familiarity and confidence with online reservation/customer management software (We will have someone to train you on our system (RMS) and serve as ongoing technical support for you; however, this role requires confidence in navigating online computer software). Answering phones and answering questions, making reservations, and taking payments. Checking in guests and assisting them with general questions about the park and the area. Responsive to guest inquiries and concerns in a friendly courteous helpful manner. Computer work; data entry as well as printing office forms and notices. Maintaining online marketing channels - keeping hosting websites updated, managing Google Reviews, seeking out new opportunities to attract new customers. KNOWLEDGE, SKILLS & ABILITIES A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies. Effective multitasking in a high paced environment. Excellent computer proficiency Google Drive Proficiency Customer service skills Organizational skills Written and verbal communication skills Establish successful working relationships with co-workers, volunteers, and the public and use good professional judgment, honesty, and integrity in decision making. MINIMUM QUALIFICATIONS Experience with office assistance and/or management, ideally within the hospitality industry. Must have a driver’s license, clean criminal background Work authorization (Required) High School diploma or equivalent (Preferred) At least 18 years of age WORK ENVIRONMENT Office environment with prolonged periods of work in front of a computer. Occasionally required to deliver information/items to guests’ sites and check on the status of sites that have recently been vacated. PHYSICAL REQUIREMENTS Able to sit for prolonged periods of time. TO APPLY Please send your resume to admin@evans-rv.com along with an email or letter outlining why you are the right fit for this role, specifically noting your experience working in a situation similar to a RV campground (Note: As this is a RV campground with long term and short term customers, you will be conducting your work in areas where people are living.)
